Orders placed by 5pm that are in stock will be dispatched by the next day. Once your order is placed, you will receive a confirmation email confirming that the item is in stock. If the item is out of stock you will be advised of when new stock is expected and given the opportunity to continue with the order or cancel it. Your card will not be charged until your item is dispatched
UK- £8.00 1-3 working days
EUROPE - £15.00-20.00 2-4 working days
USA/ CANADA - £20.00 3-5 working days
AFRICA & OTHER COUNTRIES – (See shipping details) 5-7 working days
Yes our website is 100% safe to use! We are secured xxxxxxx. Our website is hosted on a secure server and is PCI compliant. We are also fully verified by PayPal. All orders online are treated with 100% confidentiality. No credit card information is stored, and is not accessible to anyone apart from our accounts department. Please note that we do a full security check when ordering to make sure that your order is genuine and authorized by yourself.
Our website is our catalogue! If you are looking for something specific or require a design that is not displayed feel free to contact us and enquire about it. Unfortunately, we do not send out any swatches/samples.
Our materials are measured generally in yards. An item consists of 5 yards in length.
Ordering online is simple. All you need to do is select the items which you like and add them to your shopping cart. Once you have done this click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems don’t hesitate to call us and we will be able to guide you to place the order over the phone.
We accept any of the following payment methods: Credit or Debit cards on-line (Visa, MasterCard), PayPal, Bank Transfer or Western Union
We do not accept any refunds or exchanges unless there was a specific error on Fenico Textiles behalf, in which case a full refund will be due to the customer as long as the goods purchased are received in perfect condition within 14 days of the purchase date. You are able to cancel any orders made as long as they have not been processed or dispatched.
In order to be entitled to wholesale prices, a wholesale request form must be sent to the company, which will be reviewed. If the request is granted a minimum order of 100 yards must be purchased before the discounted rates will be applied
Yes, you are able to see the status of your orders when you log in to your account
Yes! We can provide large quantities of any single color in any design displayed on our website. Please fill in our Uniforms/Aso-ebi form to give us an idea of what you require. We will then email or contact you with more information and prices.
You can cancel or change your order at any time until you receive confirmation that your item is ready for despatch.
Please allow enough time for your parcel to arrive, 2-3 working days for standard delivery in the UK. After this time pleases call us on 07973634671 and we will do our best to sort out the problem.
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